Intesa Sanpaolo embarked on its 2022-2025 Business Plan with an ambition to modernise its technology, enhance customer experience, and reduce costs strategically, leveraging its strengths and people to provide excellent returns for shareholders both in the short and medium-long term.

Intesa Sanpaolo has unveiled isybank, a fully digital banking platform powered by Vault Core, designed specifically for digitally native customers. This launch is a key part of Intesa's 2022-2025 Business Plan, which includes a strategic cost reduction enabled by technological advancements. Additionally, the bank is optimising its operational footprint and renewing its workforce, among other initiatives. These efforts aim to generate approximately €2 billion in cost savings, supported by a substantial investment of €5 billion in technology and growth.

Intesa Sanpaolo selected Thought Machine to be its technology partner in 2022 and deliver on a mission of building isybank to service the four million plus Intesa Sanpaolo customers who rarely, if ever, use physical bank branches and are more accustomed to digital self-service channels.

Isybank launched publicly in June 2023 and offers innovative banking features and three account plans within its mobile app while retaining human touchpoints for customer service.

Our journey with Intesa Sanpaolo began with a kickoff meeting in early 2021, setting the stage for a transformative collaboration. During this initial engagement, we outlined our goals and team structures, laying the foundation for a significant milestone in digital banking. Intesa Sanpaolo's initial vision was focused on introducing straightforward yet impactful products, including a current account, a payment card, and a personal loan offering. 

Our partnership has been marked by meticulous planning and execution. We engaged in extensive performance testing to ensure seamless and efficient operation. A comprehensive roadmap was developed, guiding us through each project phase precisely. 

Today, we stand at a remarkable juncture in our story. Having successfully migrated 300,000 accounts to the new platform, we are on track to accomplish the ambitious goal of migrating over 2.5 million customers by early 2024. This milestone is a testament to our technological capabilities and strategic planning and reflects our shared vision and commitment to revolutionising the banking experience. Our journey with Intesa Sanpaolo is a compelling narrative of innovation, collaboration, and transformation, setting a new benchmark in the digital banking sector.