Systems Administrator / Cloud Support

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Thought Machine is solving one of the biggest problems in banking. Since launching in 2014, our mission has been to liberate banks from outdated, legacy technology which stifles their ability to innovate. Thought Machine’s core product is a cloud native, core banking engine built to run any type of bank - from established Tier 1 banks all the way to new challenger banks.

To move closer to achieving our mission, we are looking for highly talented individuals to join the fast growing team. With a founding team drawn from Google, we have a deep culture of engineering excellence and we believe it is this which delivers a solution compelling enough to engender a seismic shift in the banking industry.

Thought Machine was recognised on LinkedIn’s Top Startups List (2019) and named in Fintech 50 (2019). We pride ourselves on having an excellent internal culture, where we take cultural fit as important as technical fit when we make new hires. At Thought Machine, we strive hard to create a fast-paced, supportive and fun working environment to enable the team to produce the best technical work in the industry.

Operating at a comprehensive technical level to validate issues received from clients, perform initial diagnostics and engage our engineering support team to resolve incidents within the agreed service levels. The Systems Administrator / Cloud Support will manage client communications 24x7 to proactively engage clients on identified incidents along with responding to client issues and ensuring a speedy resolution.

The Systems Administrator / Cloud Support team will operate a multi-region 24x7 shift pattern, interacting with Clients, Service Managers, Delivery Teams and Engineers, performing the crucial task of ongoing client support and maintenance.

DUTIES

  • Be part of a multi-region Cloud Support shift pattern to ensure 24x7 client coverage.
  • Validate core infrastructure, platform and banking layer issues.
  • Progress incidents with engineering in line with agreed service levels.
  • Managing tickets to ensure clients are updated on progress, timeframes and resolution plans.
  • Analyse internal and client observability tools providing proactive alerting and associated dashboards.
  • Technically review provided logs and initial diagnosis of issues.
  • Collaborate with engineering, obtaining a deep technical understanding of Vault and associated roadmap.
  • Understand, investigating and resolving client technical queries.
  • Work with Service Managers to conduct root cause analysis on technical issues.

Requirements

Essential:

  • Providing technology support into financial institutions, or enterprise firms.
  • Ability to explain technical concepts to technical and non-technical stakeholders.
  • Experience analysing monitoring tools, generated logs and associated dashboards.
  • Able to create utilities to analyse log dumps.
  • Desire and ability to learn and work with engineers to resolve issues and evolve the technical aspects of Vault.
  • Linux experience.
  • System administration experience.

Desirable:

  • Experience writing software with the following tech stack: Python, Go, Java, Typescript, Docker, Kubernetes, EFK Stack, AWS, Google Cloud and or other Cloud Technologies.
  • Experience in working in a fast-paced software development environment.
  • In client-facing support, integration, implementation engineering or solution architecture roles, in B2B software product companies.

Benefits

  • Highly competitive salary
  • Bonus incentive
  • Healthcare
  • 20 days holiday + public holidays
  • All the latest tech you need
  • A talented & experienced team as your colleagues
  • An environment where we encourage learning and progress

Thought Machine are committed to making a measurable positive impact on people's everyday lives. We are an equal opportunity employer and value diversity at our company. We actively hire for cultural growth. We welcome people of all ages, backgrounds and value people who take a journey unique to them. We provide everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't precisely match the job description.


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